Workplace Operations & Performance Lead

Workplace Operations & Performance Lead

We’re looking for an experienced Workplace Operations & Performance Lead to join a growing team supporting workplace and facilities operations.

This opportunity is ideal for someone who combines practical Facilities Management / Workplace Operations experience with strong reporting, data analysis, and stakeholder engagement skills. If you enjoy turning operational data into insights, driving improvements, and coordinating workplace activity, this could be a great next move.

What you'll be doing:

Supporting Workplace Operations and FM activities across hard and soft services

Producing and maintaining MI reports, scorecards, and operational reporting

Analysing, validating, and reconciling data from multiple sources

Identifying trends, risks, and opportunities to improve operational performance

Coordinating workplace moves, churn activity, and space changes

Managing governance records, action tracking, and reporting activities

Working closely with stakeholders across the business to deliver actions and improvements

Supporting workplace systems including CAFM, IWMS, ServiceNow, and related platforms

We're looking for candidates with:

Workplace Operations and/or Facilities Management experience

Strong Excel skills, including reporting, analysis, and data validation

Experience producing MI reporting, dashboards, and performance scorecards

Experience using CAFM, ServiceNow, IWMS, or similar systems

Experience managing workplace moves or space planning activities

Strong stakeholder management and communication skills

Governance, reporting, and process management experience

Nice to have:

Exposure to Power BI (business user level only – this is not a Power BI developer role)

Experience supporting process improvements or system enhancements

Knowledge of workplace systems including desk booking or utilisation tools

We’re particularly interested in candidates from backgrounds such as Workplace Operations, Facilities Performance, FM Reporting/MI, Workplace Change, Moves Management, or FM Systems Lead.

If you're interested, or know someone who may be a good fit, please get in touch or apply below.