Community Associate

We are looking for a personable, proactive Community Associate to support the day-to-day operation of a premium serviced office in Central London.

This is a front-facing, hospitality-led role at the heart of the workspace. The Community Associate is responsible for delivering an exceptional member experience, supporting building operations, and helping to foster a welcoming, professional and vibrant community.

The ideal candidate will be service-driven, highly organised, and comfortable juggling front-of-house duties with operational and administrative tasks.

Key Responsibilities

Member Experience & Front of House

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• Act as the first point of contact for members and guests
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• Deliver a warm, professional and consistent front-of-house experience
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• Manage reception, including visitor sign-in and access control
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• Build positive relationships with members and understand their needs
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• Handle member enquiries and requests promptly and professionally
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• Support the onboarding of new members and companies
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• Ensure meeting rooms and communal areas are set up and maintained to a high standard
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Community & Engagement

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• Help foster a positive, inclusive and professional community atmosphere
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• Support the planning and delivery of member events and activations
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• Communicate building updates and community information to members
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• Encourage member engagement and day-to-day interaction
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Operations & Facilities Support

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• Assist with the smooth day-to-day running of the workspace
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• Liaise with cleaning, maintenance and other service providers
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• Report and follow up on maintenance issues
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• Carry out regular checks of the space to ensure presentation standards are met
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• Support stock management (pantry supplies, stationery, amenities)
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• Assist with health & safety procedures and building compliance
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Administration & Systems

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• Manage bookings for meeting rooms and shared spaces
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• Update internal systems and member records
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• Support invoicing, mail handling and deliveries
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• Assist the Community Manager with reporting and ad-hoc administrative tasks
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Person Specification

Experience

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• Previous experience in a customer-facing role (hospitality, retail, serviced offices, hotels or similar)
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• Experience in a serviced office, co-working or flexible workspace environment is desirable but not essential
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Skills & Attributes

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• Friendly, professional and confident communicator
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• Strong customer service mindset
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• Highly organised with excellent attention to detail
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• Proactive, adaptable and solutions-focused
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• Comfortable multitasking in a fast-paced environment
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• Strong teamwork skills with the ability to work independently when required
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• Immaculate presentation and a positive attitude
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