French Customer Service Advisor

French Customer Services Advisor

Milton Keynes (Office Based) Temporary to Permanent

£15.14 per hour during temporary period | £30,900 on permanent contract

Hours: 8am-5pm or 9am-6pm, including every other weekend.

Join a Global Luxury Fashion Brand

Are you fluent in both French and English (mother tongue standard) and passionate about delivering an outstanding customer experience?

We are recruiting on behalf of a prestigious international fashion brand renowned for its premium products, exceptional quality, and customer-first approach. As a French Customer Services Advisor, you will play a pivotal role in creating memorable experiences for customers across the globe, ensuring every interaction reflects the high standards and reputation of the brand.

This is an exciting opportunity for a customer-focused individual who thrives in a fast-paced environment and takes pride in providing a seamless, personalised service. Whether supporting customers with a purchase, answering product enquiries, or resolving order issues, you'll be an ambassador for a world-class luxury brand.

The Role

As the first point of contact for our French and English-speaking customers, you'll be responsible for delivering a professional, efficient, and empathetic service across multiple channels.

Key responsibilities include:

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• Handling inbound calls, emails, and live chat enquiries from customers wishing to place orders or discuss existing purchases
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• Providing expert guidance on products, promotions, exclusive offers, and seasonal campaigns
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• Managing enquiries relating to deliveries, returns, exchanges, cancellations, and order tracking
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• Resolving customer concerns with professionalism, care, and a solutions-focused approach
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• Building rapport with customers and creating positive brand experiences with every interaction
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• Ensuring service levels consistently reflect the premium standards expected of a luxury retail brand
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About You

We're looking for someone who:

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• Is fluent in both French and English (written and spoken, to mother tongue standard)
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• Has excellent communication and interpersonal skills
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• Is passionate about delivering exceptional customer service
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• Remains calm, professional, and proactive in a busy environment
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• Enjoys problem-solving and taking ownership of customer queries
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• Previous customer service experience is advantageous, but not essential
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Temporary to Permanent Opportunity

During the initial 3-month probationary period, you will be employed through Tate Recruitment on a weekly timesheet basis with weekly pay.

Following successful completion of this period, you will transfer onto a permanent contract with no further probation, gaining access to the full employee benefits package from day one.

The role is fully office-based during the temporary period. Once permanent, employees can apply for a hybrid working arrangement.

Permanent Benefits Package

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• £30,900 annual salary
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• Opportunity to apply for hybrid working
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• Overtime opportunities
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• 28 days holiday including Bank Holidays, increasing with service
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• Reward and recognition vouchers
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• Generous 50% employee discount
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• Cycle to Work Scheme
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• Discounted gym membership
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• Health Shield Cash Plan
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• Life Assurance
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• Modern, vibrant workplace with breakout areas, pool tables, table tennis, complimentary tea and coffee
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