Account Manager

Account Manager Job Location: Poole, Dorset Job Type: Permanent Salary: Up to £31,500 per annum + Bonus Hours: 40 hours per week, Monday – Friday 8.00am – 5.00pm Benefits: 30 days holiday (inc Bank holidays), Holiday buy-back scheme; Company sick pay; Free onsite parking; Perks at Work; Cycle to Work scheme; Employee assistance programme (EAP); Company social and corporate events A long-standing, family-owned business based in Poole are looking to recruit an Account Manager on a permanent basis. Working within a team of 8, this is a fantastic opportunity for a proactive and commercially minded individual who thrives on building strong customer relationships and identifying growth opportunities. Key duties as the Account Manager: * Proactively undertaking outbound calls daily * Responding to customer email enquiries * Book appointments for Business Development Managers, ensuring all opportunities are accurately recorded * Manage and follow up on customer quotes, liaising with internal teams for pricing, stock, and delivery details * Analyse customer accounts to identify opportunities for growth and increased profitability * Identify and sell new or existing product opportunities * Build and maintain strong client relationships, anticipating needs and resolving issues * Stay informed on product availability, industry trends, and customer requirements * Handle customer complaints professionally, documenting and communicating resolutions * Conduct account reviews with BDMs and Sales Support teams The successful candidate will possess; * Experience in B2B or B2C environments * Confident selling over the phone and via virtual meetings * Strong commercial awareness and ability to interpret data * Keen to develop product and industry knowledge * Excellent relationship-building skills * Strong negotiation and persuasion abilities to achieve win-win outcomes For more information on the Account Manager position, company or to apply for this role, please either contact our recruitment team on (phone number removed) or send your CV Keywords; sales; account management; account manager; b2b; b2c; business development