QuickSTAT - Air Logistics Healthcare Operational Care Specialist

In this role, youll be responsible for overseeing and coordinating all QuickSTAT operational activities, making sure everything runs smoothly and in line with company policies. Youll work closely with our Customer Service and Sales teams to deliver an excellent experience for our clients and ensure their needs are met. QuickSTAT operates 24/7, and this position has the following shift pattern - Wednesday, Thursday and Friday 08:00 -19:00 and Saturday 07:00 - 18:00h.How you create impact Work as part of the daily operations of the LHR Control Tower team.Managing daily email volumes in the Control Group inbox.Develop and implement customer focused operational policies and proceduresAssist with complex and escalated Operational issues in accordance with the Operations Manager / Supervisor.Monitor accuracy of reporting and data base informationCo-ordinate customer service projects and initiativesTo ensure Network / Vendor partner compliance to all agreed company policies, procedures and pricing structuresWhat we would like you to bring Experience in Customer ServiceKnowledge of freight forwarding is a plusExcellent understanding of World Geography and awareness of different time zonesExcellent time management and problem solving skillsGood communication skills and analytical abilityAbility to take initiativeWhat's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.You will be respected and valued if you work for us and have genuine opportunities to progress and develop.26 days holidays plus bank holidays2 volunteering days per year3 x Life Assurance Option if you join the KN Route2 pension schemeA tailored personal development and training programme.Trusted and empowered to deliver and be your best.We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.Enhanced Maternity/Paternity LeaveChildcare VouchersCycle to work schemeDiscount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisationTPBN1_UKTJ