Head of Property (Customer Focus)

Head of Property (Customer Focus)

📍 London | Office-based

💰 £50,000-£70,000 + 20% bonus + additional benefits

Working with a fast-growing, mission-led property business that’s genuinely trying to do things differently within the housing space.

They’ve built a strong reputation by transforming vacant buildings into affordable homes for young professionals, creatives and key workers across London and the South East. The business has grown organically, now managing 750+ homes, with a huge focus on customer experience, operational quality and community.

This role sits at the heart of the customer operation and would suit someone who combines:

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• Strong leadership
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• Commercial awareness
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• Customer experience focus
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• Community-building mindset
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• Calmness under pressure
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• Ability to thrive in a scaling environment
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You’d be responsible for:

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• Driving occupancy and conversion performance
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• Managing the day-to-day customer operation
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• Improving processes and service delivery
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• Handling escalations and complex cases
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• Building stronger resident engagement and belonging
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• Owning key operational KPIs
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• Improve the customer experience and be the customer champion
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Ideal backgrounds could include:

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• Property
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• Hospitality
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• Build-to-rent
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• Membership/community businesses
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• Customer operations
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• Resident experience
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• High-growth operational environments
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• Been the champion of the customer journey (a must).
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The business offers a strong culture, long-term progression and a genuinely people-first environment alongside benefits including bonus, enhanced holiday, paid sabbatical, wellness initiatives and regular team events.

Click Apply or drop us a message if you’d like more information or a confidential conversation.