Deployment Coordinator

We're looking for a Deployment Excellence Coordinator to join our growing Operations team, helping deliver AI agent deployments for customers across a range of industries.

You'll coordinate deployments from planning through go-live, ensuring projects run smoothly, documentation is accurate, risks are managed proactively, and customers receive a seamless implementation experience.

What you'll be doing:

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• Coordinate AI agent deployments across multiple customers and projects.
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• Maintain deployment documentation, tracking tools and operational records.
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• Monitor deployment progress, identifying and escalating risks, issues and dependencies.
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• Support deployment readiness, go-live activities and post-deployment reviews.
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• Produce deployment reports, metrics and status updates.
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• Identify opportunities to improve deployment processes and customer experience.
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• Work closely with Product, Engineering, Customer Success and Operations teams.
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We're looking for someone with:

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• Excellent organisational and time management skills.
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• Strong attention to detail and accuracy.
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• Experience managing multiple priorities in a fast-paced environment.
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• Excellent written and verbal communication skills.
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• Strong problem-solving ability.
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• Experience maintaining documentation and operational records.
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• Proficiency with Google Workspace (Docs, Sheets, Gmail, Calendar and Drive).
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• A genuine interest in AI, technology and continuous improvement.
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Nice to have:

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• Experience in SaaS, AI or technology companies.
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• Experience supporting customer implementations or deployments.
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• Familiarity with Zendesk or similar ticketing systems.
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• Knowledge of deployment, implementation or project delivery processes.
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• Experience producing operational reports or dashboards.
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If you're highly organised, enjoy working across teams, and want to help deliver cutting-edge AI solutions to customers, we'd love to hear from you.