Operations Manager

Operations Manager – Salary up to £70,000 + Bonus and Car Allowance

Overview

A market-leading, high-growth QSR business is seeking an exceptional Operations Manager to oversee a high-performing multi-site region across Edinburgh and the wider Scotland territory.

This is a senior field leadership role within a rapidly expanding, investor-backed QSR group operating at scale across the UK & Ireland. The business is in a significant growth phase, with aggressive expansion across city centres, retail parks, drive-thrus and travel hubs.

The role is best suited to a commercially driven, high-energy multi-site operator with experience managing 8+ high-volume sites, who thrives in fast-paced environments where execution, standards and people leadership directly impact performance.

The Role

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• Full operational ownership of 8+ QSR sites across Scotland (Edinburgh core region)
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• Accountability for P&L delivery, labour %, sales growth and EBITDA contribution
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• Leadership of high-performing General Managers and field teams
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• Responsibility for new site openings and regional rollout support (2–4 per year)
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• Close partnership with central operations, HR, training and commercial teams
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• Highly field-based role — majority of time spent in restaurants
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Key Responsibilities

Commercial & Performance

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• Own weekly and monthly sales, labour and profit performance across all sites
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• Drive KPIs including ATV, delivery mix, covers, throughput and labour efficiency
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• Deliver EBITDA improvement across both mature and new sites
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• Identify and act on underperformance quickly and decisively
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People & Leadership

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• Lead, coach and develop a team of high-performing GMs
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• Build succession pipelines and internal promotion pathways
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• Drive performance management and accountability culture
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• Create a strong, energised and high-performance field culture
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Operations & Standards

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• Ensure consistent delivery of brand standards across all locations
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• Maintain compliance across food safety, H&S, audits and operational checks
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• Drive guest experience, speed of service and product quality metrics
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Growth & Openings

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• Support end-to-end delivery of new openings in region
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• Work closely with pre-opening and central support teams
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• Ensure sites hit trading standards from day one
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Ideal Background

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• Experienced Area / Regional / Operations Manager from QSR or Fast Casual
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• Proven experience managing 8+ high-volume sites
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• Strong exposure to branded, high-footfall hospitality environments
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• Track record of driving sales growth, labour efficiency and profitability
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• Experience in new openings and fast-growth environments
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• Strong leadership and GM development capability
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• Hands-on, resilient field operator with strong commercial awareness
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What's on Offer

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• Salary up to £70,000
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• Performance bonus scheme
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• Car allowance
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• High-growth, investment-backed QSR brand
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• Strong autonomy and ownership of a developing region
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• Long-term progression into senior regional leadership roles
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• Exposure to one of the UK's fastest-growing hospitality expansion pipelines
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