Warehouse Operations Manager

Warehouse Operations Manager

Hayes | Up to £55,000 + 10% Target Bonus

Are you an experienced warehouse operations leader with a background in airfreight, freight forwarding or highly regulated logistics environments?

An International Freight Forwarding is seeking a Warehouse Operations Manager to lead their primary UK airfreight gateway near Heathrow. This is a high-profile leadership role responsible for the safe, compliant and efficient handling of import and export airfreight operations, managing large teams within a complex, unionised environment.

Your Package

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• Salary: up to £55,000 + 10% target bonus
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• 25 days holiday plus bank holidays
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• Predominantly office hours, although as this is a 24/7 operation there will be an occasional requirement to support the site outside standard hours.
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What you'll be doing:

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• Leading all warehouse and gateway cargo activities across their primary UK airfreight operation at the Heathrow Depot
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• Ensuring compliance with Aviation Security, Dangerous Goods, GDP/MHRA and Health & Safety standards
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• Managing operational performance, productivity and service delivery metrics
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• Leading, coaching and developing large operational teams across multiple shifts
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• Driving continuous improvement initiatives and operational excellence programmes
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• Working closely with customers, regulatory bodies and internal stakeholders
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• Supporting site compliance, training and operational governance requirements
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What we're looking for

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• Proven experience managing large operational teams within a freight forwarding environment
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• Strong knowledge of airfreight import/export operations and freight forwarding processes
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• Experience working within regulated environments, including Aviation Security, Dangerous Goods and GDP/MHRA requirements
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• Previous experience managing within a unionised workforce
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• Strong leadership, communication and stakeholder management skills
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• Commercial awareness, including budget management and understanding operational performance metrics
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• Ability to analyse data, identify opportunities and drive operational improvements
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• Good IT skills and confidence using Microsoft Office products
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• Ability to obtain and maintain security clearances, including 5-year referencing, DBS and Counter Terrorism Check (CTC)
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If you're a strong people leader with airfreight or freight forwarding experience and a passion for operational excellence, we'd love to hear from you.