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Posted 05 August, 2026

Customer Success Manager at AI PropTech SaaS

Grey Matter Recruitment
City of London, ENG, GB Full Time

Job Description

Help build the future of AI-powered Customer Success, working directly with enterprise property businesses as they adopt one of the UK's most exciting AI platforms.

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The Company

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  • AI startup transforming the £33bn property industry
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  • Building AI agents that automate 80-90% of operational workloads
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  • Early-stage business with equity, huge growth and unicorn ambitions
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The Role

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  • Own onboarding, adoption, retention and expansion for enterprise customers
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  • Help build AI-powered CS automations, workflows and scalable processes
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  • Partner with Product & Engineering to shape the future of the platform
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The Need

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  • Customer Success, Account Management or Solutions Engineering within B2B Saas
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  • Comfortable with APIs, integrations, data and technical troubleshooting
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  • Passion for AI, automation and building modern Customer Success functions
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