Customer Service Advisor

Customer Care Advisor

Salary up to £30,000

Altrincham (Hybrid after probation)

Do you have experience supporting customers in a busy, high-volume environment and enjoy solving queries from start to finish? Maxwell Bond is partnered with one of the UK's leading contractor payroll providers who are looking for a Customer Care Advisor to support contractors with everything from onboarding and timesheets to payroll, tax and pensions.

What you'll do as a Customer Care Advisor

• Act as the first point of contact for contractors, supporting them throughout their journey with the business

• Handle a high volume of inbound and outbound calls, as well as email queries

• Support new contractors through the onboarding process

• Resolve queries relating to payroll, tax, pensions and timesheets

• Work closely with internal teams to resolve issues quickly and efficiently

• Deliver a high standard of customer service while meeting service levels and quality standards

Experience as a Customer Care Advisor

• Previous experience in a telephone-based customer service or customer-facing role

• Excellent communication skills, both over the phone and via email

• Ability to think quickly, solve problems and work effectively under pressure

• Confidence handling challenging conversations

• Positive, team-focused attitude with a willingness to learn

• Experience within customer service, contact centres, financial services, telecoms or other high-volume environments is desirable but not essential

Benefits

• £30,000 basic salary

• Hybrid working available after probation, with 2 days working from home

• Flexible working patterns, including the option of a 4-day working week

• Clear progression opportunities into Senior Advisor, Team Leader, Payroll, Accounts or Agency Support

• Supportive and collaborative team culture

If you're an experienced Customer Care Advisor looking for a role no two days are the same and where you can develop your career, we'd love to hear from you!