Customer Administrator - PAYE - Glasgow

Customer Administrator - Contract PAYE - Glasgow

Our client, a leading financial professional services business, are recruiting for multiple Customer Administrators to join the team at their office in Glasgow on a long term contract basis.

5 days per week in the office / Training will be provided on the client system

Role:

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• Process a range of standard and non-standard casework, applying technical guidance, process documentation, and system information.
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• Update and maintain customer records across multiple systems, ensuring data accuracy and a clear audit trail.
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• Handle sensitive and confidential information with professionalism and discretion.
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• Use a variety of computer and telephony systems to manage customer information and resolve queries effectively.
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• Work to agreed productivity, quality, and accuracy targets while complying with Data Protection and Customer Security requirements.
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• Contribute to a culture of continuous improvement by focusing on getting processes right first time and learning from quality assurance feedback.
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• Manage your own workload effectively, ensuring all tasks are completed within agreed timescales.
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We are seeking individuals who are adaptable, proactive, and committed to delivering excellent service. You will be comfortable working with complex information and capable of maintaining accuracy in a fast-paced environment.

Essential Skills and Attributes:

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• Ability to manage multiple tasks and systems simultaneously while remaining focused and accurate.
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• Strong adaptability with the ability to switch between different types of queries and processes.
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• Flexible and positive approach to work.
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• Excellent organisational and workload management skills.
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• Proven time-management and self-management abilities.
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• High level of attention to detail with the ability to work quickly and accurately.
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• Strong communication and problem-solving skills.
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• Commitment to maintaining confidentiality and handling sensitive information appropriately.
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Desirable Experience:

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• Experience working in a quality-controlled or regulated environment.
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• Experience following detailed policies, procedures, and technical instructions.
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• Experience using multiple computer systems and databases.
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• Good IT and computer literacy skills.
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• Previous administration, customer service or financial services experience.
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Please apply!