Facilities Manager

Facilities Manager (Hard & Soft)

12 Month Fixed Term Contract

Location: Mobile role covering Wolverhampton and surrounding areas

ISS Facilities is recruiting for an experienced Facilities Manager to join our team supporting a high-profile government contract.

As Facilities Manager, you will take full ownership of service delivery across your allocated regional sites. Managing both hard and soft FM services, you will ensure performance, compliance, and value for money while maintaining strong client relationships within a complex and highly regulated environment.

You will act as the key interface between the client and operational teams, ensuring we consistently demonstrate high standards, transparency, and compliance.

Key Responsibilities

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• Oversee hard and soft FM service delivery across multiple sites
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• Manage client relationships and proactively resolve service issues
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• Ensure full compliance with statutory requirements and SFG20 maintenance standards
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• Manage site-based teams including supervisors, engineers, and cleaners (where applicable)
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• Oversee subcontractor performance, compliance, and service quality
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• Ensure accurate reporting and CAFM system (Maximo) updates
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• Monitor KPIs, SLAs, and performance metrics
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• Ensure all health & safety standards are met, including safe systems of work
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• Maintain full ownership of operational performance across your portfolio
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About You

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• Proven experience in a Facilities Management role
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• Strong understanding of both hard and soft FM services
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• Experience managing client expectations in a complex contract environment
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• Previous people management / line management experience
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• IOSH Managing Safely qualification
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• Understanding of statutory compliance requirements
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• Working towards Level 3 or Level 4 qualification in Facilities Management
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This is an opportunity to manage a prestigious government contract, operating within a structured, high-expectation environment where professionalism and service excellence are critical.

If you are an experienced Facilities Manager ready to take ownership of a regional portfolio and be the face of service delivery, we would love to hear from you.

The Company

ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.

We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.

As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.

Join ISS and be part of something bigger.