Director of Technical Services

Technical Service Director – Cruise & Marine

Location: Poole, Dorset

A leading supplier of commercial cleaning and chemical dosing solutions to the global cruise industry is looking to appoint an experienced Technical Service Director to lead its international service operation.

This senior leadership role is responsible for overseeing the installation, commissioning, maintenance, and lifecycle support of onboard chemical dosing and dispensing systems across cruise vessels worldwide. Working closely with engineering, commercial, and operational teams, you will ensure projects are delivered safely, efficiently, and profitably while maintaining exceptional customer relationships.

Responsibilities

\n
• Lead the delivery of onboard installations, upgrades, servicing, and planned maintenance for commercial chemical dosing and dispensing equipment.
\n
• Manage a multidisciplinary team of engineers, project managers, and technical specialists operating across international cruise projects.
\n
• Plan engineering resources to support global vessel schedules, ensuring personnel, equipment, and spare parts are available when required.
\n
• Take ownership of project delivery, budgets, commercial performance, and continuous improvement initiatives.
\n
• Build strong relationships with cruise lines, shipyards, and key stakeholders, acting as the senior technical contact throughout project execution.
\n
• Work alongside sales teams to provide technical expertise during customer meetings and support future business opportunities.
\n
• Collaborate with procurement and operations to optimise costs, improve margins, and support the expansion of international service capabilities.
\n
• Develop technical documentation, training programmes, preventative maintenance strategies, and quality processes in line with recognised industry standards.
\n

About You

\n
• Significant experience leading technical service or engineering teams within the marine, cruise, or wider maritime industry.
\n
• A strong understanding of commercial chemical dosing systems, dispensing equipment, industrial hygiene solutions, water treatment systems, or comparable engineered products.
\n
• Commercially minded, with experience managing project budgets, engineering resources, and customer-facing technical operations.
\n
• Comfortable working with international customers and supporting projects across Europe, North America, and other global regions.
\n
• An engineering qualification is preferred, with formal project management experience or certification considered advantageous.
\n
• Excellent leadership, communication, and stakeholder management skills, with a track record of delivering high-quality technical service in demanding operational environments.
\n