Front of House Manager

New Opening, £45k plus bonus | Manchester | Full Time | Permanent

We're recruiting an experienced Front of House Manager to lead the concierge and resident experience within a prestigious luxury residential development in Manchester.

This is a hands-on leadership role where you'll inspire a high-performing concierge team, deliver exceptional five-star service and ensure every resident and guest enjoys a seamless, personalised experience.

The Role

Reporting to the Property Manager, you will:

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• Lead and develop a 24/7 Front of House and Concierge team.
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• Deliver outstanding resident and guest service.
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• Maintain exceptional presentation standards across reception and resident amenities.
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• Handle resident enquiries, complaints and service recovery with professionalism.
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• Oversee visitor management, access control and parcel operations.
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• Recruit, train and coach your team to deliver consistently high service standards.
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• Ensure compliance with Health & Safety and operational procedures.
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• Monitor KPIs and continuously drive service improvements.
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About You

You will have:

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• Experience leading Front of House or Concierge teams within a luxury hotel, premium residential or high-end hospitality environment.
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• A passion for delivering exceptional customer service.
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• Excellent leadership, communication and organisational skills.
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• The ability to remain calm, professional and discreet in a fast-paced environment.
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• Strong attention to detail and a hands-on management style.
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Why Join Us?

This is an exciting opportunity to shape the resident experience within one of Manchester's most prestigious residential developments, leading a hospitality-driven team in a premium environment where service excellence is at the heart of everything we do.

If you're passionate about luxury hospitality and creating memorable experiences, we'd love to hear from you.