Fleet Butler Experience Manager

Qualifications:

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• Minimum 3 yrs of experience as front of house managerial/operational experience in a 4 / 5 * luxury hotel, cruise line or hospitality industry related field preferred.
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• Ability to travel extensively throughout the fleet and to self-manage workload and productivity levels to ensure maximum output through remote supervision.
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• Ability to conduct training sessions at all levels including one on ones and large groups.
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• Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse housekeeping
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operation by navigating through a changing work environment.

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• Excellent fluent English (verbal and written). This also includes giving and receiving instructions in verbal and written forms and effectively and efficiently engaging with guests and crew members.
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Duties and Responsibilities:

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• Elevates and advances Butler service standards fleet-wide.
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• Drives consistency in refined, intuitive, and highly personalized service delivery.
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• Strengthens the professional identity, confidence, and capability of Butler teams.
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• Ensure consistent delivery of highly personalized, anticipatory, and professional service.
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• Provide clear, constructive, and actionable feedback to individuals and teams.
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• Deliver workshops, onboarding support, masterclasses, and service refresh sessions.
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