Full-time Receptionist/Administrator

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The Nancy Oldfield Trust is a registered charity which offers accessible water activities and residential accommodation on the Norfolk Broads for visitors who are disabled and/or disadvantaged.

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Working from our office in Neatishead, 35hrs per week, Monday to Friday 9-4.30pm.

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This position will be the first point of contact for our visitors and their carers. The role demands excellent customer service, communication, organisational skills and an eye for detail.

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Our Receptionist/Administrator will be expected to report to the Centre Manager. They will support all colleagues in the efficient running of the Trust, who work together to maintain the excellent reputation we have built up over the last 40 years.

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Key Responsibilities:

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Greeting visitors to the Trust, ensuring that a friendly, caring and positive welcome is always made.

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Manage incoming and outgoing telephone calls and email enquiries in a professional manner, and direct messages as necessary.

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Utilise our electronic booking system to make new, and/or amend existing water activity/residential bookings, ensuring accurate records are always kept.

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Taking cash and electronic payments as required and keeping accurate records.

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Support our volunteers by recording and relaying information for their activity each day.

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Perform general administrative tasks such as inputting data, photocopying, scanning, and filing, ensuring that regularly used forms and leaflets are always available and kept up to date.

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Maintaining the signing in and out book, ensuring that all visitors are compliant.

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To assist and support the Volunteers and Activities Manager and the Marketing, Events and Outreach Manager in their roles.

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Maintain compliance with GDPR and confidentiality requirements.

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To undertake any other reasonable duties as required to support the Trust.

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To uphold the aims, ethos and reputation of the Trust at all times.

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Qualifications required

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A good level of general education

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Knowledge and Experience

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Experience of customer focussed reception duties desirable

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Knowledge of the voluntary sector would be an advantage

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Familiarity with disability/disadvantaged issues

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Skills

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Good written and numeracy skills

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Effective and confident communication skills – verbal and written are essential

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Good computer literacy and familiarity with Microsoft applications is essential

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Familiarity with website and social media use

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Understanding of equality and diversity issues in the workplace and in the provision of activities

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What we offer

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Annual salary of £23,660 (£13 per hr)

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Annual leave 25 days, plus extra days at Christmas

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Pension

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Appointment subject to successful DBS check and 3 months’ probation

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Please email your CV with a covering application letter to Miss Katie Jarvis by clicking on the 'fast apply' button.

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CLOSING DATE: Monday 24th August 2026

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