Account Manager

Role: Account Manager

Location: Brighton, East Sussex (Hybrid)

Hours: Full-time, 36.25 hours per week

Pay: £27,000 basic salary plus up to £15,000 OTE

An excellent opportunity has arisen for an Account Manager to join one of our longstanding clients, a well-established service-led organisation based in Brighton.

This is a fantastic opportunity for a customer-focused sales professional to manage a portfolio of existing clients, build long-term relationships and support both customer retention and business growth. You will act as the main point of contact throughout the customer journey, providing a high level of service while identifying opportunities to increase account value.

Benefits

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• £27,000 basic salary plus up to £15,000 OTE
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• Hybrid working, with three days per week in the Brighton office and two days working from home
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• Additional birthday leave
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• Annual leave increasing with length of service
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• Two learning and development days each year
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• Friendly, supportive and people-focused culture
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The Requirements

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• Previous experience within account management, sales or customer relationship management
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• Excellent communication and relationship-building skills
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• Strong sales, negotiation and objection-handling abilities
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• Highly organised with excellent administrative skills
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• Strong attention to detail and listening skills
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• Commercial awareness with the ability to work towards sales and margin targets
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• Ability to manage multiple customer accounts simultaneously
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• Good IT skills and experience using CRM systems
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• Full UK driving licence
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• Willingness to undertake a DBS check where required
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• Passion for delivering outstanding customer service and building long-term client relationships
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The Role

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• Manage a portfolio of existing customers and act as their main point of contact
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• Deliver outstanding customer service while achieving retention and growth targets
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• Build long-term relationships through regular communication and account management
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• Understand customer requirements and recommend suitable services
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• Work closely with internal teams to ensure a seamless customer experience
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• Maintain accurate customer information using CRM and internal systems
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• Monitor sales performance, payment status and account profitability
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• Identify opportunities to increase repeat business, referrals and account value
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• Attend customer meetings and occasional external events
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• Gather customer feedback and competitor information
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• Collaborate with colleagues to improve service delivery and customer experience
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• Work towards individual and team sales targets
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If you're keen to join an exceptional team offering a supportive culture, genuine earning potential, flexible hybrid working and excellent long-term development opportunities, then please apply to this Account Manager role below or call Jamie Watson on between 9:00am and 5:30pm.