Compliance and Client Care Coordinator

ROLE: Compliance and Client Care CoordinatorLOCATION: LincolnSALARY: £28,000 - £30,000HOURS: 9am – 5.15pm Monday to FridayBENEFITS: \n

\n
• 33 days' annual leave inclusive of bank and other public holidays including birthday leave
\n
• Life Insurance at 3x salary
\n
• Employee Assistance Programme including counselling, 24/7 GP access, physiotherapy, gym discounts and cashback benefits
\n

We're looking for a proactive and highly organised Compliance and Client Care Coordinator to join our Risk & Compliance team. This role plays an important part in supporting the Sills & Betteridge's commitment to excellent client care, handling complaints effectively and helping to maintain strong compliance standardsYou will undertake the following but not limited to:\n

\n
• Support the investigation and resolution of client complaints.
\n
• Draft professional complaint responses and maintain accurate records and logs.
\n
• Produce reports and management information on complaint trends and client feedback.
\n
• Assist with client care initiatives and continuous improvement activities.
\n
• Support the review of policies, procedures, accreditations and regulatory requirements.
\n
• Monitor client feedback and online reviews to help improve service standards.
\n

You will enjoy this role if you are:\n

\n
• Experience in an administrative, compliance or professional support environment.
\n
• Excellent organisational skills and attention to detail.
\n
• Strong written communication skills and confidence handling sensitive information.
\n
• Good Microsoft Office skills, particularly Word, Outlook and Excel.
\n
• Ability to manage competing priorities and work independently.
\n

Experience of complaints handling, legal compliance processes or working within the legal sector would be advantageous but is not essential.Sills & Betteridge LLP is a well-established regional law firm with offices across Lincolnshire, Yorkshire and the East Midlands. We are known for delivering high-quality legal advice alongside exceptional client care, and we are proud of our strong reputation as both a trusted legal adviser and a great place to work. Our teams are collaborative, supportive and committed to professional development, with many of our lawyers recognised in The Legal 500. We value integrity, inclusion and long-term careers, and we support our people to grow, thrive and do their best work.REF-230 096