Housing Officer

JOB TITLE : Housing Officer

DIRECTORATE : City Development, Housing & Supporting People

UNIT : Landlord Services

REPORTS TO : Housing Customer Lead

LIAISON WITH : Council tenants, Leaseholders and the general public,

External agencies in the public, private and voluntary sector

including housing associations, social services and police,

Property owners and landlords, Managers and staff

throughout Housing and the Council Elected Members

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1. To build a pro-active relationship with tenants and other customers
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1. To deliver a comprehensive, high-performing housing management service to Council tenants and residents in temporary accommodation, including tackling anti-social behaviour
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1. To understand and meet legitimate customer demand within agreed budgets
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1. To co-ordinate the use and management of temporary accommodation and property managed under the council's Social Lettings Agency
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1. To inspect all Council properties and neighbourhoods in a defined area on a regular basis in order to ensure there is a thorough understanding of our customers and assets and to act upon any issues arising from these inspections
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1. To support the work of the Service Lead Housing Customers and Housing Customer Lead in the development of services
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Housing management

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1. Provide the following services for customers both in council housing and in temporary accommodation:
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a) Tenancy and neighbourhood management

b) Regular inspections of all properties and neighbourhoods

c) Regularly reviewing flexible tenancies

d) Resident involvement, including consultation and participation

e) Tackling anti-social behaviour (ASB)

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1. Establish a new relationship with tenants based on the principles of:
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a) greater knowledge of customers, assets and customer demand

b) providing realistic services based on demand and resources

c) acting as a point of contact managing different tenures ('lifetime', flexible, temporary etc.) applying the same principles in an integrated, fair, supportive and consistent manner

d) undertaking pro-active tenancy management through regular property and neighbourhood inspections and post void visits

e) assisting tenants by empowering them to run their tenancies themselves effectively

f) dynamic implementation of tenancy agreements ensuring tenants understand and comply with the terms and conditions as set out (permissions, successions and assignments for example)

g) embedding resident involvement in the delivery of services

h) helping tenants make informed choices over future housing options at the end of their temporary or flexible tenancies

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1. Working to resolve complaints at the first point of contact
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Project delivery, budget control and performance management

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1. Provide data as requested to be used in performance management, policy and financial planning
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1. Comply with and as appropriate contribute to
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