Senior Customer Service Advisor

Senior Customer Service Advisor

Red Recruitment is recruiting an experienced and customer-focused Senior Customer Service Advisor for an innovative financial technology business

This is an excellent opportunity to join a close-knit business with a friendly, family feel. You will handle a mixture of telephone and email enquiries, helping customers and retail partners navigate financial applications, resolve technical queries and receive an excellent standard of service.

Package for a Senior Customer Service Advisor

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• Salary: £28,000 per annum
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• Hours: Monday to Friday, 9am-5pm
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• Contract: Permanent
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• Location: Fully remote or office-based
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• Opportunity to join a growing, technology-led financial services business
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• Friendly, supportive and close-knit working environment
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• Varied role supporting both customers and businesses
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Key Responsibilities of a Senior Customer Service Advisor

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• Act as a key point of contact for customers and partners via telephone and email
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• Support customers throughout the finance application and loan process
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• Help retail businesses use the platform confidently and effectively
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• Investigate and resolve customer, application and account-related queries
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• Provide guidance on technical issues and support users in navigating the platform
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• Explain processes and next steps clearly, ensuring customers and partners remain fully informed
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• Take ownership of more complex or escalated enquiries through to resolution
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• Liaise with lenders and internal departments to resolve queries efficiently
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• Deliver sensitive information clearly, professionally and with empathy
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• Accurately update customer records and maintain detailed notes across internal systems
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• Work in accordance with company procedures and financial services regulations
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• Identify recurring issues and contribute ideas to improve systems, processes and the customer experience
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• Support colleagues and share knowledge across the wider customer service team
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• Maintain consistently high standards of customer service across all interactions
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Key Skills and Experience of a Senior Customer Service Advisor

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• Previous experience in a customer service, customer support or contact centre role
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• Experience handling complex or escalated enquiries
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• Excellent written and verbal communication skills
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• Confident communicating with both individual customers and business partners
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• Comfortable working with technology and learning new platforms and systems
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• Strong problem-solving skills and the ability to investigate queries thoroughly
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• Ability to explain financial or technical information in a clear and straightforward way
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• Excellent attention to detail and accuracy
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• Able to manage a varied workload and take ownership of enquiries from start to finish
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• Calm, professional and empathetic approach
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• Able to work independently in a remote environment while remaining connected to a close-knit team
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• Previous experience in financial services, lending, fintech or a regulated environment would be advantageous
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If you are interested in this position as a Senior Customer Service Advisor and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)