Logistics Coordinator

Logistics Coordinator

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• Location: Northampton
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• Job Type: Full-time
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• Working Arrangement: Hybrid
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Join a growing logistics and fulfilment business as a Logistics Coordinator. This role is perfect for someone with experience in logistics, fulfilment, customer service, or account coordination who enjoys building client relationships and delivering exceptional service.

Day-to-day of the role:

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• Act as the primary point of contact for client accounts via telephone and email.
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• Manage day-to-day operational enquiries, ensuring prompt and professional resolution.
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• Process customer orders and oversee related communications with both clients and internal teams.
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• Maintain accurate records and update client enquiries through internal systems in line with agreed service standards.
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• Collaborate with warehouse, operations, and commercial teams to support the smooth delivery of services.
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• Monitor and manage client requests, ensuring deadlines and service level commitments are met.
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• Assist with account administration, including service billing and reporting activities.
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• Build strong working relationships with customers and internal stakeholders to support long-term client satisfaction.
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Required Skills & Qualifications:

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• Previous experience within logistics, fulfilment, supply chain, customer operations, or a similar environment.
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• Strong customer service and relationship management skills.
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• Experience working to deadlines and service level agreements (SLAs).
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• Good commercial awareness and confidence handling billing or administrative processes.
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• Strong MS Office skills, particularly Excel and Outlook.
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• Excellent organisational skills and the ability to manage multiple priorities effectively.
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• High attention to detail and accuracy.
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• Strong written and verbal communication skills.
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• A collaborative and proactive approach to teamwork.
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Benefits:

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• Competitive salary and performance-related bonus opportunity.
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• Hybrid working arrangements available following successful completion of probation.
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• Company pension scheme and life assurance.
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• Health and wellbeing benefits package.
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• Employee discounts and reward programme.
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• Generous holiday allowance with the opportunity to increase entitlement through length of service.
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• Holiday buy/sell scheme.
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• Ongoing training, development, and career progression opportunities.
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• Supportive team environment within a growing business.
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Apply Now

If you are looking to develop your career within a fast-paced and customer-focused logistics environment, we'd love to hear from you. Submit your CV today to be considered for this exciting opportunity.