Aftercare Officer (18-FTC)

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Aftercare Officer (18-FTC)

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Watford

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Salary: £26,650 - £30,000

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Full Time -37 hours per week

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Fixed Term Contract 18 Months

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At Chime Housing, we are committed to delivering high-quality homes and excellent customer experiences. Were looking for an Aftercare Officer to join our Development Team and play a key role in supporting customers through the final stages of their home journey.

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Introduction to the role

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Youll help ensure a smooth handover process and provide a responsive and customer-focused aftercare service, making a real difference to residents as they settle into their new homes.

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Role purpose

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To support the Aftercare Manager in delivering a high-quality aftercare service to internal teams and customers, ensuring effective handovers and resolution of defects following the completion of new build homes.

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Whats the role?

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Key Accountabilities:

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Support the delivery and handover of new homes, ensuring all required documentation and data is in place

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Act as a key point of contact for customer, contractor and developer queries relating to defects and aftercare

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Participate in handover and void inspections, recording property condition and maintaining accurate records

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Deliver home demonstrations to ensure customers understand their property and systems

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Manage defects from initial report through to resolution, ensuring works are completed within agreed timescales

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Support the handling of complaints, dissatisfaction and defect-related service requests

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Assist with customer satisfaction surveys and use feedback to improve services

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Contribute to reporting, data analysis and administrative processes within the Aftercare function

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What are we looking for?

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Essential:

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Experience of working in a customer-facing environment and managing expectations

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Strong IT skills, including Microsoft Office (Word, Excel, PowerPoint)

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Ability to adapt positively to change

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Highly motivated, with strong organisational skills and attention to detail

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Experience using CRM systems

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Full driving licence and access to a vehicle for business use

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Desirable:

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Qualification in Customer Service, Administration, Housing Practice, or willingness to work towards one

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Who youll work with

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Responsible to: Aftercare Manager

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Department: Quality and Aftercare

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What can we offer you?

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28 days annual leave (pro rata)

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Employer pension contribution of up to 11%

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Development opportunities

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Comprehensive employee rewards scheme

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How we work

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We embrace agile working blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.

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How to apply

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If this sounds like your next role, click apply now, tell us why youve got what it takes, and attach a copy of your current CV.

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Closing date: 7th August 2026
\n Interviews: week commencing 10th August

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(Please note we reserve the right to close the vacancy early if we receive a large response.)

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