Import Coordinator

Import Coordinator Location: Manchester Salary: Competitive + Comprehensive Benefits Package We are looking for an experienced Import Coordinator to join a Manchester Operations team. This is an excellent opportunity to become part of a forward-thinking, technology-led freight forwarding company where you’ll take ownership of shipments, build strong customer relationships, and develop your career within a supportive and collaborative environment. Responsibilities * Manage import ocean freight shipments from booking through to final delivery. * Support the operational requirements of a key customer account, ensuring service delivery aligns with customer-specific requirements, SOPs and agreed service standards. * Coordinate with customers, overseas agents, hauliers and suppliers to ensure efficient shipment execution. * Arrange customs clearance and deliveries while maintaining compliance with company procedures. * Monitor shipments, resolve operational issues and provide proactive customer updates. * Maintain accurate CargoWise records, documentation and financial information. * Build strong customer relationships and support the successful onboarding and retention of key accounts. * Develop a practical understanding of ocean, road and air freight operations to support joined-up customer solutions across the wider supply chain. * Continuously develop your industry knowledge and contribute to service improvements. Profile Essentials * Experience in ocean freight forwarding and end-to-end shipment management. * Experience using CargoWise or a similar transport management system. * Excellent customer service, communication and relationship-building skills. * Strong organisational skills with the ability to manage multiple priorities. * High attention to detail and a proactive approach to problem solving. * A team player committed to delivering exceptional service. Profile Desirable * Experience in road freight operations. * Knowledge of customs clearance requirements and customs compliance. Benefits * Competitive salary package and comprehensive benefits package. * Hybrid working for better work-life balance * Healthcare Plan * Employee Assistance Programme * Enhanced holiday scheme * Cycle to Work programme, Gym and lifestyle discounts * Loyalty rewards and recognition schemes * Award-winning training and development * Genuine career progression opportunities * Modern, technology-driven working environment