Director of Operations

Operations Director – Soft FM (Cleaning)

Location: West London

We are working with a leading, privately owned facilities management business to appoint an Operations Director to lead a major London-based region.

This is a senior leadership role within a growing organisation known for its strong client retention, internal progression, and long-term approach to building high-performing teams. The company delivers predominantly self-performed cleaning services alongside a range of soft FM solutions across commercial offices, transport hubs, education, healthcare, and manufacturing environments.

The Role

You will take full operational and commercial responsibility for a multi-million-pound portfolio, leading a team of Area Managers and frontline staff across a diverse client base.

Key responsibilities include:

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• Full P&L ownership and financial performance of the region
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• Leading, developing, and structuring operational teams
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• Driving service delivery standards and client retention
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• Supporting business growth through commercial awareness and bid input
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• Managing performance, HR matters, and team accountability
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• Working closely with senior leadership to shape regional strategy
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About You

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• Proven senior operations experience within soft FM / contract cleaning
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• Strong commercial and P&L management capability
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• Experience managing large, multi-site teams
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• Comfortable handling HR, performance management, and team development
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• A proactive, accountable leader who can operate autonomously
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• Some exposure to sales or bid processes is advantageous
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