Senior Product Designer

Join a forward-thinking UK energy provider focused on sustainable solutions. We’re seeking a Senior Product Designer to help shape and enhance key customer experiences across our client’s digital journeys. You’ll design clear, intuitive, and high-quality experiences across web and app, enabling customers to complete important tasks with ease and confidence.

This is a senior, hands-on role suited to someone with strong end-to-end product design skills, who thrives in complex environments and can move quickly from defining problems to delivering polished solutions. The position is an initial six-month contract with the possibility of extension. It’s a full-time role (37 hours per week) on a hybrid basis, with one day every two weeks in the London office. If this sounds like the right fit, we’d love to receive your CV.

Accountabilities:

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• Own the design of customer-facing digital journeys—from discovery to polished UI
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• Simplify complex service challenges into intuitive, accessible experiences
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• Partner cross-functionally with product, research, content, engineering, and business teams
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• Deliver high-quality interaction design, user flows, wireframes, and final UI
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• Influence product direction through problem framing, ideation, and prioritisation
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• Balance customer outcomes with operational feasibility
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• Leverage insights, testing, and data to continuously improve usability
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• Ensure consistency across the end-to-end journey—not just individual screens
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• Apply and evolve design system components and patterns
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• Advocate for accessible, inclusive, and consistent design standards
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• Enable rapid iteration without compromising quality or craft
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Knowledge and Skills:

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• Extensive senior-level product design expertise across complex digital ecosystems
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• Proven track record designing for both mobile apps and responsive web
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• Skilled at simplifying intricate and regulated customer journeys
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• Strong in interaction design, UX strategy, and visual execution
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• Expert in mapping end-to-end experiences, flows, and information architecture
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• Thrives in ambiguity, collaborating closely with product and engineering to shape solutions
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• Data-informed designer, leveraging customer insights and usability testing to refine outcomes
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• Balances pace, quality, and commercial priorities effectively
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• Clear, confident communicator with the ability to articulate design rationale to stakeholders
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• Self-sufficient, proactive, and quick to deliver impact
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• Experience in utilities, energy, or similarly complex service-driven industries
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• Background across account management, service tools, payments, billing, onboarding, loyalty, and self-serve journeys
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• Comfortable working within regulated environments with strong accessibility standards
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• Contributor to, or practitioner within, established design systems
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