IT Helpdesk Support Technician

Job Title: IT Helpdesk Support Technician (12-Month Contract)

Location: London (Onsite – 5 Days per Week)

Contract: 12 Months

We are recruiting for an IT Helpdesk Support Technician to join a leading global organisation on a 12-month onsite contract in London. This is an excellent opportunity for an IT support professional who enjoys troubleshooting technical issues and delivering outstanding customer service in a fast-paced enterprise environment.

Key Responsibilities

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• Provide first-line technical support for hardware and software issues.
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• Respond to user queries and resolve desktop support incidents.
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• Install software and perform remote hardware diagnostics.
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• Monitor system performance and identify technical issues.
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• Maintain accurate records of support requests, resolutions, and installations.
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• Diagnose and resolve technical problems using documentation and diagnostic tools.
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• Deliver excellent customer service while meeting support SLAs.
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Required Skills & Experience

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• Associate degree in a computer-related field or equivalent technical training.
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• Previous 1 to 4 years of experience in IT Helpdesk, Service Desk, Desktop Support, or Technical Support.
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• Strong troubleshooting and problem-solving skills.
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• Experience supporting Windows and Mac operating systems.
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• Familiarity with desktop support tools and ticketing systems.
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• Ability to work independently and prioritise multiple tasks.
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Desirable Skills

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• Experience with application support.
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• Hardware deployment and technical setup experience.
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• Knowledge of Multi-Factor Authentication (MFA).
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• Experience supporting enterprise users.
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If you have a passion for IT support and enjoy working in a collaborative, technology-driven environment, we'd love to hear from you.