Human Resources Team Lead

HR Services Team Lead

Location: Glasgow (Hybrid)

Contract: 6 Months

We are looking for an experienced HR Services Team Lead to join a dynamic HR function on an initial 6-month contract. This is an excellent opportunity to lead a high-performing HR Services team, ensuring the delivery of an exceptional employee experience while supporting business transformation and continuous improvement initiatives.

The successful candidate will lead, coach, and develop a team of HR Advisors and Administrators, overseeing the delivery of HR advice and support across the employee lifecycle. You will play a key role in driving service excellence, managing operational performance, and supporting the implementation of key HR initiatives.

Key Responsibilities

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• Lead, coach, and develop a team of HR Advisors and Administrators.
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• Plan, prioritise, and manage team workloads to ensure service levels and SLAs are consistently achieved.
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• Monitor service delivery, identify risks, and implement effective mitigation plans.
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• Manage first-line escalations relating to HR processes, policies, employee relations, and employment legislation.
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• Oversee end-to-end payroll activities.
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• Build and maintain strong relationships with internal stakeholders.
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• Support the successful delivery of HR projects and transformation initiatives.
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• Lead by example, fostering a positive, collaborative, and high-performing team culture.
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• Manage the performance, development, and engagement of approximately six direct reports.
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• Produce and analyse weekly and monthly performance reports.
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• Review, document, and continuously improve HR processes to enhance efficiency and employee experience.
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Skills & Experience

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• Proven experience leading or supervising HR or shared services teams.
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• Strong ability to manage multiple priorities in a fast-paced environment.
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• Experience delivering against service level agreements (SLAs) and operational KPIs.
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• Excellent understanding of HR policies, procedures, and UK employment legislation.
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• Experience handling complex HR queries and employee relations issues professionally and confidentially.
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• Strong knowledge of HR systems with the ability to extract, analyse, and report on data.
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• Excellent written and verbal communication skills with the ability to influence stakeholders at all levels.
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• Resilient and adaptable, with experience leading teams through periods of change.
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• Degree or CIPD qualification is desirable.
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Key Performance Indicators

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• Achievement of SLAs, First Contact Resolution (FCR), and customer experience measures.
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• Team engagement and performance metrics.
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• Stakeholder satisfaction, escalations, and customer feedback.
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• Delivery of HR initiatives and project milestones.
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If you are an experienced HR leader with a passion for operational excellence and people leadership, we'd love to hear from you.

To find out more about the role please send through your CV to [email protected]