Senior Operations Coordinator

Senior Operations Co-ordinator – Surrey

We are recruiting on behalf of a growing, people-focused educational travel business based in Surrey that specialises in delivering exceptional group events and educational travel experiences across the UK and Europe.

This is a fantastic opportunity for an experienced travel operations professional who enjoys taking ownership, supporting a team, and being hands-on in delivering memorable events. You’ll be joining a collaborative, energetic environment where customer experience and teamwork are genuinely valued.

Senior Operations Co-ordinator – What will I be doing?

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• Taking responsibility for the smooth planning and delivery of group travel events from start to finish
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• Supporting and developing junior team members, working closely with the Operations Manager
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• Coordinating key elements such as venues, accommodation, transport and event logistics
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• Liaising with clients to gather requirements, confirm details and ensure a seamless journey
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• Building and maintaining strong relationships with suppliers and partners
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• Managing budgets, monitoring costs and protecting margins
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• Overseeing multiple groups travelling at the same time, ensuring all details are accurate and delivered on schedule
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• Travelling to events and leading operations on the ground, managing timings, logistics and resolving issues in real time
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• Contributing ideas to improve processes, efficiency and the overall customer experience
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• Participating in an occasional out-of-hours duty rota following a qualifying period
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Senior Operations Co-ordinator – What experience do I need?

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• Solid experience within travel operations, ideally involving group tours or events
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• Previous experience leading or mentoring team members
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• A strong customer service background with confident written and verbal communication skills
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• Commercial awareness and experience working to budgets and deadlines
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• Excellent organisational skills with the ability to juggle multiple priorities
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• A proactive, solutions-focused approach and the ability to stay calm under pressure
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• Good working knowledge of Excel
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Desirable experience includes knowledge of the school travel market, group tour operations, sporting events or French language skills.

Senior Operations Co-ordinator – What else do I need to know?

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• Office-based role in Surrey with potentially some flexibility on this in the future
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• Monday to Friday, 35 hours per week with flexible start and finish times available
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• 25 days annual leave plus bank holidays, increasing with length of service
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• Pension scheme
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• Health and wellbeing support
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• Ongoing training and development opportunities
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• Regular travel to events in the UK and Europe
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• A genuinely supportive, team-driven culture where ideas and initiative are welcomed
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• If you are an experienced travel operations professional who enjoys ownership, leadership and delivering outstanding events, we would love to hear from you.
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