Head of Facilities Management

Our client is a large London-based educational institution currently transforming the way Facilities Management services are delivered across a substantial and diverse estate.

An exciting opportunity has arisen for an experienced Head of Facilities Management to lead the delivery of Total Facilities Management services within a newly evolving operating model that combines strategic outsourced partnerships with retained in-house expertise.

Reporting into the senior Estates leadership team, this role will provide strategic direction across Facilities Management, ensuring the delivery of safe, compliant, customer-focused and efficient services across multiple sites.

This appointment will play a central role in developing a modern FM function capable of supporting ambitious organisational objectives for many years to come.

Responsibilities

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• Lead all Facilities Management operations across a complex estate.
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• Manage strategic outsourced FM partnerships and contract performance.
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• Lead retained in-house teams including Security, Portering and associated operational services.
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• Ensure statutory compliance across all areas of Facilities Management.
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• Drive continuous improvement, service excellence and operational performance.
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• Develop robust governance, KPIs and contractor management frameworks.
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• Manage operational budgets and contribute to long-term Estates strategy.
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• Build strong relationships across the wider organisation and provide expert Facilities advice to senior stakeholders.
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About You

You will be an experienced Facilities Management professional who combines strong operational knowledge with strategic leadership capability.

We're looking for someone with:

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• Significant senior Facilities Management experience.
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• Strong knowledge of hard FM and outsourced service delivery.
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• Excellent contract management skills.
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• Experience leading multi-disciplinary teams.
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• Sound understanding of health & safety and statutory compliance.
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• Strong commercial awareness.
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• Excellent communication and stakeholder management skills.
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• Experience within Higher Education or similarly complex estates would be advantageous but is by no means essential.
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This represents an excellent opportunity to influence the future direction of Facilities Management within a major organisation undertaking significant organisational change.