Visitor Experience Assistant

Artisan People is proud to recruit staff with outstanding customer service skills for a ten month project which is going to be a world class blockbuster visitor experience.

We’re looking for someone outgoing, bubbly and genuinely energised by people, someone who can effectively manage large queues, turn a queue into a good mood and a question into a highlight of someone’s day.

This isn’t a quiet, behind-the-glass role. It’s fast, physical and constantly on the move, and it rewards people who thrive on pace rather than routine.

You’ll be brilliant in this role if you are:

\n
• Outgoing and enthusiastic, with the warmth to deliver exceptional customer service in every single interaction
\n
• Physically fit and ready for a role that means being on your feet for long stretches, including frequent stairs
\n
• A strong communicator with excellent spoken English, comfortable talking to visitors from every corner of the globe
\n
• Flexible on hours and able to travel to the venue, with some shifts starting early and others finishing late
\n
• Confident managing large queues and visitor flow proactively, with cheerfulness and good humour even at the busiest moments
\n
• Punctual, every time
\n
• Reliable, every shift
\n
• Happy to wear a radio earpiece for the full duration of your shift
\n

The role

\n
• Welcome visitors from across the globe and help them find their way
\n
• Proactively engage to make sure every visitor gets the most from their trip
\n
• Manage queuing and visitor flow with a calm, upbeat approach
\n
• Follow safety policies and procedures, including emergency evacuation support
\n
• Resolve visitor issues on the spot, or escalate to the Duty Manager
\n
• Work closely with Learning, Security and Café teams
\n
• Support opening and closing procedures
\n

Apply today!