Roving Assistant Facilities Manager

'28;ASSISTANT ROVING FM

🔥DEMISED FM SERVICES

💎HYBRID

📍LONDON

We're looking for an exceptional Assistant Roving Facilities Manager to join a growing team to support a diverse portfolio of commercial clients across London.

This isn't a role for someone who simply manages buildings it's for someone who excels at building relationships. We're seeking a confident communicator who enjoys working with people, understands how to develop trust with clients, and can balance multiple priorities while delivering an outstanding customer experience. You'll become a trusted point of contact for a varied client portfolio, ensuring their properties are safe, compliant and operating efficiently, while providing a visible, professional and proactive Facilities Management service.

👉WHAT YOU'LL BE DOING...

Your focus will be on developing strong client relationships while ensuring the smooth delivery of Facilities Management services across your portfolio.

Key responsibilities include:

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• Building and maintaining excellent relationships with clients, becoming a trusted advisor and first point of contact.
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• Conducting regular client meetings and site visits to review property condition, service delivery, compliance and overall customer satisfaction.
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• Producing clear, accurate and timely management reports for clients and senior management.
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• Preparing annual property budgets and monitoring expenditure throughout the year.
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• Validating invoices and ensuring expenditure is accurately managed, highlighting significant costs or quotations where appropriate.
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• Raising and managing reactive and planned works through the helpdesk system, obtaining quotations and coordinating approvals.
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• Managing supplier performance through regular review meetings, KPI monitoring and service evaluations.
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• Ensuring contractors work safely, with appropriate permits and health and safety procedures in place.
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• Carrying out detailed property inspections using company reporting templates and following agreed inspection schedules.
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• Maintaining accurate property information, compliance records and documentation across company systems.
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• Supporting statutory compliance by ensuring inspections, certifications and remedial actions are completed within required timescales.
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• Assisting with business continuity planning and emergency evacuation procedures where required.
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• Raising and maintaining work orders, ensuring contracts are updated to reflect annual increases or service variations.
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• Working collaboratively with colleagues to ensure consistent service delivery across all client accounts.
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• Completing all required professional development and mandatory training.
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👉WHAT WE WANT...

Above all else, we're looking for someone with outstanding people skills.

You'll be naturally approachable, confident communicating with a wide range of stakeholders and genuinely enjoy developing long-term client relationships.

You'll also have:

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• Exceptional communication and interpersonal skills with the confidence to engage professionally at every level.
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• A proactive, organised and solutions-focused approach.
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• The ability to manage multiple client relationships while prioritising competing demands.
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• Excellent written communication and attention to detail.
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• Strong commercial awareness and the ability to identify opportunities to improve client service.
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• The confidence to work independently while remaining a collaborative team player.
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• A positive attitude and genuine desire to deliver exceptional customer service.
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• Proven experience managing suppliers and monitoring service performance.
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• A strong understanding of both hard and soft Facilities Management services.
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• Experience working within a Facilities Management environment (minimum two years preferred).
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• Experience managing multiple client sites is advantageous but not essential.
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• Experience implementing and improving Facilities Management processes and systems.
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• IOSH Managing Safely (essential).
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• NEBOSH General Certificate (desirable).
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Monday - Friday 9-5.30 & Hybrid working - Manage your own diary as you see fit.

👉 APPLY - Please send your CV to [email protected]