General Manager
Job Description
Blue Gem · WE’RE HIRING · 1 ROLE AVAILABLE · CENTRAL LONDON
\nGeneral Manager
\nRun one of our flagship Central London centres end to end — keeping three things always in perfect balance: standards, clients and your team.
\nYour building. This is the seat where the centre becomes yours to run —the standards, the client relationships, the team and the commercial result all sit with you.
\n£55,000–£60,000 + 20–50% site bonus
\nA package built to reward delivery — with a real, supported path to Operations Director within 2–3 years.
\nWhat you’ll own
\n→Run the centre end to end. Standards, clients and team always in balance — your building, run as a centre of excellence.
\n→Own the client relationship. Lead service reviews, anticipate needs, and keep satisfaction and retention high.
\n→Lead and grow the team. Recruitment, 1-2-1s, performance management and personal development plans.
\n→Hold the full site P&L. Complete revenue and budget responsibility — every cost and revenue line understood.
\n→Own the commercial result. Full accountability for viewings, renewals and the centre’s commercial performance.
\nWho we’re looking for
\nWe hire on character first — skills can be taught, the person you already are cannot. We’re looking for someone who brings:
\n→Analytical problem solver — You spot the issue, find the practical fix, and act decisively.
\n→Commercial mindset — A real understanding of what makes a centre commercially successful.
\n→People leadership & EQ — You motivate, develop and get the best from your team.
\n→Relationship builder — Trusted relationships with clients and contractors alike.
\n→Standards-driven — You maintain and continually raise the centre’s standards.
\n→Positively Responsive — with a smile
\n→Devoted to Deliver — empowered to act
\n→Genuinely Thoughtful — your point of view
\nWhere this role takes you
\nYOUR PROGRESSION
\nGeneral Manager → Senior Operations Manager → Operations Director
\nAnd the horizon for the right person: a real shot at Operations Director within 2–3 years — backed by a thorough, supportive development programme delivered at the pace that suits you.
\nWhy you’ll love it here
\n→Flagship Central London buildings — you’ll work somewhere you’re proud of.
\n→Real, fast growth — a business opening new buildings means genuine room to climb.
\n→Backed, not thrown in — supportive training at a pace that suits you.
\n→A genuine team — events, lunches and a one-team culture where people look out for each other.
\n30% of our people have been promoted
\n86% are proud to work here
\n84% say the training is outstanding
\n98% portfolio occupancy vs 83–88% industry
\nReady to experience the difference?
\nSend your CV and a line about you to [email protected]
\nWe welcome people from every background and walk of life. An equal-opportunity employer that hires purely on character and values.
\nTHIS COULD BE YOUR STORY
\nFrom the front line to Executive Director
\nEvery one of these roles has a real shot at Operations Director in 2–3 years.
\nIndre Vasiliauskaite
\nNOW — EXECUTIVE DIRECTOR, BLUE GEM
\nIndre didn’t come from our sector. She built her foundation in client-facing roles
\nelsewhere, where service, standards and a feel for people became second nature.
\nWe hired her for exactly that. Everything that followed, she earned — and it’s the clearest
\nproof that the seat you’re looking at can take you all the way.
\nClient-facing foundation
\nBuilt her service and standards outside our industry.
\nBusiness Manager — One Avenue Group
\nJoined the Group; quickly led multiple projects and drove centre growth.
\nHead of Operations
\nPromoted within three years to lead operations across the business.
\nOperating Board — One Avenue Group
\nA seat helping steer the direction of the Group.
\nExecutive Director — Blue Gem
\nThe top table — shaping the future of the business she helped build.
\nShe started where you’re starting.
\nThe next chapter could be yours.
