Incident Manager

Incident Manager and Command Centre Lead

- Large financial services company

- Salary circa £80,000 plus bonus, 10% pension and benefits

- London based hybrid role (3 days per week in the office)

A leading financial services company is looking for a Team Lead for its Incident Management and Command Centre function. This is a great opportunity where progression into senior management is available in the coming years.

The role will take ownership of the UK Command Centre, developing leadership capability while managing business-critical incidents and helping shape the future of IT Operations.

Duties will include:

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  Leading the UK Command Centre and supporting the development of a high-performing team.

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  Managing Major Incidents from initiation through to service restoration.

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  Chairing technical and management bridge calls during critical incidents.

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  Coordinating multiple technology teams to restore business-critical services.

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  Providing clear updates to technical teams, senior management and executive stakeholders.

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  Driving continual service improvement through post-incident reviews and trend analysis.

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  Supporting operational projects and helping improve Incident Management processes.

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  Developing reporting, KPIs and operational performance metrics.

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To be considered suitable you will need the following skills/experience:

- Technical background as either, Incident Manager, Major Incident Manager, Command Centre Team Lead, NOC Team Lead, IT Operations Lead, Senior Systems Administrator

- Experience managing or coordinating Major Incidents within a large enterprise environment.

- A good understanding of how a Command Centre or IT Operations Centre functions.

- Confidence communicating with both technical teams and senior business stakeholders.

- Strong stakeholder management and communication skills.

- A passion for continuous improvement and developing operational excellence.