Warehouse manager - Freight

We are seeking an experienced Warehouse Manager to lead and develop our warehouse operation within a growing freight and e-commerce environment. The successful candidate will be responsible for ensuring efficient warehouse performance, maintaining compliance standards, implementing operational improvements, and leading a team to achieve high levels of productivity, accuracy, and customer service.

This role requires a hands-on manager with strong freight and warehouse experience, excellent systems knowledge, and a proactive approach to process improvement.

Key Responsibilities

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• Manage the day-to-day operation of the warehouse, ensuring goods are received, stored, picked, packed, and dispatched accurately and efficiently.
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• Ensure full compliance with ETSF requirements, customs procedures, and relevant regulatory standards.
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• Lead, motivate, and develop warehouse staff, promoting a culture of accountability, safety, and continuous improvement.
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• Implement and improve warehouse processes, systems, and operational procedures to enhance efficiency and service levels.
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• Oversee stock control, inventory accuracy, and warehouse housekeeping standards.
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• Utilise Warehouse Management Systems (WMS) and scanning technology to maximise operational performance and traceability.
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• Monitor KPIs and operational performance, identifying opportunities for improvement.
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• Ensure compliance with Health & Safety legislation, conducting regular audits, risk assessments, and staff training where required.
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• Work closely with freight, transport, customer service, and management teams to ensure smooth operational flow.
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• Manage warehouse resources effectively, including labour planning and equipment utilisation.
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• Produce operational reports and performance data for senior management.
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Essential Skills & Experience

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• Proven experience as a Warehouse Manager, ideally within a freight, logistics, distribution, or e-commerce environment.
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• Strong knowledge and practical experience of ETSF operations and compliance requirements.
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• Experience working within an e-commerce fulfilment environment.
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• Counterbalance Forklift Licence (B1) essential.
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• Good understanding of Health & Safety legislation and warehouse best practices.
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• Experience using Warehouse Management Systems (WMS) and barcode scanning technology.
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• Strong ICT skills, including Microsoft Office and warehouse operational systems.
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• Demonstrable experience implementing new processes, systems, and operational improvements.
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• Excellent organisational, leadership, and communication skills.
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• Ability to manage multiple priorities within a fast-paced environment.
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• Strong problem-solving and decision-making abilities.
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Desirable Skills & Qualifications

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• Counterbalance Forklift Licence B2.
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• IOSH, NEBOSH, or equivalent Health & Safety qualification.
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• Customs, bonded warehouse, or international freight experience.
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• Experience managing change projects and warehouse system implementations.
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