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Posted 05 August, 2026

EL/PL Claims Handler

MTrec Ltd Commercial
Newcastle upon Tyne, ENG, GB Full Time

Job Description

Rewards and Benefits on Offer; * Monday to Friday working hours promoting a healthy work/life balance * Competitive starting salary * Performance Based Bonus Scheme * Hybrid working (office & home working) if eligible * 23 days holiday, plus Bank Holidays per annum increasing to 26 days. Additional holiday for 5 years’ service * Holiday purchase scheme. (You can buy up to 1 week’s annual leave) * Attendance bonus * Death in service following 1 years’ service * Auto-enrolment company pension * Employee assistance programme 24-hour helpline * Travel to work schemes; bike to work scheme, public transport pass scheme * Annual flu jab and eyecare scheme The Company you will be working for; MTrec Commercial are proudly representing our industry leading legal client on their search for an experienced EL/PL Claims handler to join their growing team on a full time and permanent basis. If you have required skills and experience, then please apply for an immediate response! The Role you will be doing; * Dealing with a caseload of cases run in the EL/PL portal for low value personal injury claims * Checking and review of initial information * Checking and recording of important dates (e.g. limitation) * Preparing allegations of negligence and breaches of statutory duty and completing claims notification forms on the EL/PL Portal * Reviewing files and reporting regularly to clients, team leaders or others * Commissioning appropriate expert medical evidence and liaising with medical and other experts * Liaising and negotiating with insurers, solicitors, courts, counsel and other agencies * Valuing damages for pain, suffering and loss of amenity * Identifying and gathering evidence in support of and valuing other heads of damage, including loss of earnings, care and assistance and Smith v Manchester damages * Completing schedules of special damages * Progressing cases through all stages of the Portal, including stages 2 and 3 * Preparing files for issue of part 8 court proceedings * Preparing files for stage 3 hearings including preparing briefs to counsel and trial bundles * Reporting to team leader any difficulties or delays on files * Dealing promptly with telephone enquiries from clients, referrers and others * Assisting other team members as necessary * To carry out such other duties as might reasonably be requested * Working Monday to Friday 9am – 5pm with 1 hour lunch. About You; 1 year plus experience in dealing with EL/PL claims IT literate in MS Office. Strong organizational skills and ability to prioritise. Team player with a positive and enthusiastic approach. Ability to cope with conflicting demands and meet deadlines. Ability to communicate at all levels, both verbally and written