Customer Account Executive

Customer Account Executive

Gloucester (Hybrid working, 3 days in office)

Permanent, Full Time

£29,000 + £33,000 + Benefits

We're looking for an experienced Customer Account Executive to specialise in Gas for an Operations team in a growing UK energy business.

This is a varied role combining customer service, billing and gas industry operations. You'll manage customer enquiries from start to finish, investigate billing issues, resolve industry exceptions and ensure customers receive an excellent service.

Key responsibilities include:

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• Managing customer enquiries via phone and email.
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• Investigating billing queries and arranging bill corrections.
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• Supporting gas registrations, change of supplier, change of tenancy and meter-related processes.
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• Maintaining accurate customer and supply data.
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• Liaising with gas transporters, industry agents and third-party providers.
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• Resolving operational issues, industry exceptions and customer complaints.
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• Supporting day-to-day operational activities across the business.
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We're looking for someone with:

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• Previous experience within UK B2B gas supply industry is essential.
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• Knowledge of gas registrations, industry data flows and customer lifecycle processes.
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• Experience in customer service, billing or operations within the energy sector.
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• Excellent communication skills and strong attention to detail.
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• A proactive, organised approach with the ability to manage multiple priorities.
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What's on offer?

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• Competitive salary
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• Hybrid working
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• 25 days holiday plus bank holidays
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• Pension scheme
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• Private medical insurance
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• Ongoing training and career development
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If you're looking for a role where you can take ownership, develop your expertise and make a real impact within a growing energy business, please get in touch with your CV today!