Help Desk Supervisor

Facilities Helpdesk Supervisor – Central London

Permanent | Full Time | £40,000 - £50,000, dependant on experience.

A leading organisation in Central London is seeking an experienced Facilities Supervisor to support the smooth, safe and efficient running of its estate. You’ll oversee day‑to‑day FM operations, lead a small team, manage contractors and ensure all services are delivered to a high standard.

Key Responsibilities

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• FM Service Delivery — Oversee reactive, planned (PPM) and project works, ensuring timely completion.
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• Team Leadership — Manage, coach and develop Facilities team members.
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• CAFM Oversight — Ensure accurate logging, tracking and closure of all helpdesk requests.
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• Supplier Management — Coordinate contractors, review quotes and ensure value for money.
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• Health & Safety Compliance — Maintain a safe, compliant working environment.
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• Financial Administration — Support PO, invoice processing and cost control.
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• Act as an escalation point and lead the department in senior managers’ absence.
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Skills & Experience

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• Previous FM experience in a fast‑paced, multi‑site environment.
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• Proven team leadership or supervisory experience.
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• Strong CAFM and helpdesk knowledge.
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• Solid understanding of Health & Safety legislation.
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• Highly organised, strong communicator and confident managing multiple priorities.
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• Proficient in Microsoft Office, especially Excel.
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• Financial awareness (POs, invoices, budgets).
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