Senior Operations Manager

Senior Operations Manager – Vibrant Pub Company – London - £76,000 + Car and Bonus

About the Role

We're looking for an experienced Senior Operations Manager to lead a portfolio of high-performing, community-focused hospitality venues across London.

This is a fantastic opportunity for a commercially minded operator who thrives on developing people, driving performance, and delivering memorable guest experiences. Working closely with senior leadership, you'll play a key role in improving operational standards, increasing profitability, and supporting ambitious growth plans.

What You'll Be Doing

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• Lead, coach and develop a portfolio of General Managers, creating high-performing teams.
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• Drive commercial performance through strong financial management and clear business planning.
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• Identify opportunities to improve underperforming sites while supporting continued growth across successful venues.
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• Oversee refurbishment and investment projects, ensuring successful delivery and return on investment.
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• Maintain exceptional operational standards, guest satisfaction and compliance across all sites.
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• Work collaboratively with central support functions including People, Marketing and Property.
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• Support succession planning by identifying and developing future talent.
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About You

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• At least 3 years' experience in a senior multi-site hospitality role.
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• Strong commercial acumen with a proven track record of improving sales and profitability.
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• Experienced in coaching and developing General Managers to achieve outstanding results.
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• Confident leading refurbishment projects and operational change.
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• Excellent financial, analytical and communication skills.
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• Advanced Microsoft Office skills, particularly Excel.
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• Full UK driving licence.
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What's on Offer

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• £76,000 + Car and Bonus
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• Company pension and life assurance.
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• Electric vehicle salary sacrifice scheme.
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• Private medical insurance option.
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• Comprehensive employee benefits and discounts.
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• Genuine opportunities for career progression within a growing hospitality business.
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• The chance to join an ambitious business where people, culture and guest experience are at the heart of everything.
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