Housing Choices Case Officer

Housing Choices Case Officer

A local authority is looking for an experienced Housing Choices Case Officer to join their Housing Choices team on a temporary basis

.This is an excellent opportunity for a homelessness professional who can hit the ground running, take ownership of an existing caseload, and deliver a high-quality service to customers facing housing difficulties

.This is a hybrid role, with candidates required to attend the office in Coalville at least twice per week on a rota basis.

Key Responsibilities

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• Manage an existing homelessness caseload from day one.
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• Prevent homelessness by providing comprehensive housing advice and exploring all available housing options.
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• Carry out homelessness assessments and investigations in line with current legislation.
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• Make legally robust decisions and discharge homelessness duties in accordance with the Homelessness Reduction Act 2017.
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• Work closely with internal teams and external partners to achieve positive outcomes for customers.
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• Deliver a customer-focused, outcome-driven service while maintaining accurate case records.
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Essential Requirements

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• Previous experience managing a homelessness caseload under the current homelessness legislation is essential.
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• Proven experience working with the Homelessness Reduction Act 2017.
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• Strong homelessness casework experience with the ability to work independently.
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• Experience within housing advice, housing options, or homelessness prevention.
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• Knowledge of housing legislation relating to homelessness duties.
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• Experience supporting vulnerable customers with housing or housing support issues.
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• Understanding of Choice Based Lettings schemes.
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• Experience using Jigsaw is highly desirable.
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• Excellent communication, negotiation, and organisational skills.
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• Full UK driving licence.
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• Eligibility to work in the UK.
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