Helpdesk Administrator - Facilities Maintenance

Company: ELITE Building Support Ltd

Location: Unit3 Sienna Trading Estate, 65 White Hart Avenue, SE28 0GW

Working hours: Monday to Friday, 8:00am–5:00pm, with a one-hour lunch break

Employment type: Permanent, full-time

Salary: £31,000–£33,000 per annum, depending on experience

About the company

ELITE Building Support Ltd is an established and growing facilities maintenance and building services company that has been successfully trading for over 10 years. We provide planned and reactive maintenance, repairs, and small-project services to commercial clients. As part of our continued growth, the company has recently invested in new specialist machinery and staff training to expand into the manufacture and production of fire doors.

We are looking for an organised, confident and professional Helpdesk Administrator to join our office team. This is a permanent, long-term opportunity with full training and the potential to develop within the business.

Main responsibilities

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• Answering incoming telephone calls and emails from clients.
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• Logging new maintenance requests accurately.
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• Raising jobs and work orders on client and company systems.
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• Reviewing the nature and urgency of maintenance requests.
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• Allocating jobs to the appropriate engineers and subcontractors.
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• Confirming appointments and attendance arrangements.
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• Providing clients with progress updates.
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• Chasing engineers for job reports, photographs and completion information.
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• Monitoring outstanding and overdue jobs.
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• Updating job records and client portals.
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• Checking that reports and documents are complete before jobs are closed.
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• Communicating professionally with clients, engineers, suppliers and subcontractors.
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• Escalating urgent issues to the operations team.
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• Supporting the wider office team with general administrative duties.
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Skills and experience

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• Excellent written and spoken English.
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• Confident and professional telephone manner.
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• Strong customer-service and communication skills.
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• Good Microsoft Outlook, Word and Excel skills.
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• Excellent organisation and attention to detail.
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• Ability to prioritise urgent and non-urgent requests.
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• Ability to remain calm while handling several jobs and enquiries.
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• Reliable, punctual and willing to learn.
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• A degree or equivalent qualification in Business Management, Business Administration, Construction Management, would be advantageous.
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• Previous helpdesk, customer-service, scheduling, administration or facilities-management experience would be beneficial but is not essential, as training will be provided.
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• Romanian language skills are highly desirable because the position may involve communicating with Romanian-speaking engineers and operatives.
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Suitable candidates

Applications are welcomed from graduates, early-career candidates and applicants with relevant transferable experience.

The successful candidate must be able to commute reliably to the office and work the full Monday-to-Friday office schedule.

This is a permanent, long-term opportunity and is not a temporary, hybrid or remote-working position.

How to apply

Please send your CV and a short covering message explaining:

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• Why you are interested in the position.
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• Your customer-service or administrative experience.
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• Your current location.
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• Your notice period or availability.
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• Your salary expectations.
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Application closing date: Friday, 28 August 2026

Applications will be reviewed as they are received, and the vacancy may close earlier if a suitable candidate is appointed.