Support Services Manager

Make A Difference Everyday

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We are seeking a Support Services Lead to join the team!

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Sturdee Community Hospital is a dedicated service in Leicester, committed to providing holistic, personalised care for women aged 18–65 who have complex mental health needs. With 31 beds across two locked rehabilitation wards and nine semi-independent flats, we offer a supportive and structured environment in which every individual can work towards their recovery goals.

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Main function of the job

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Improve the experience of visitors, staff and patients to the hospital to deliver a first class service.

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To organise and oversee daily operations of the following staff teams: -

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· Catering

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· Housekeeping

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· Maintenance

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Responsible for coordinating the functions within these teams to ensure standards are met and the highest quality services are delivered achieving maximum efficiency and effective coordination between all departments of the hospital maintaining a safe environment for patients, visitors and staff.

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Main duties of the role

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Catering

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· To ensure that the preparation of all meals is of the highest standard.

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· To manage staff and operate within the designated budget and ensure supervision and training of all staff working within the kitchen.

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· Ensure hygiene and health and safety are maintained within the kitchen area.

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· Create and maintain cooking and cleaning regimes (daily, weekly, periodically etc) for all areas of the kitchen in line with the Company’s quality philosophy. EHO, Better Food Safer Business.

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· To ensure all aspects of the meal preparation areas within the Hospital operates to acceptable standards.

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· To ensure menus are prepared in advance in a regular and varied way

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· To ensure that any special dietary meals are prepared

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· To be responsive to patient feedback on food

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· To ensure that there is appropriate staffing at all times.

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Housekeeping

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· To ensure that the housekeeping staff attend to the following and maintain high standards at all times -

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o To ensure full privacy and dignity for each resident when entering their room

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o To ensure all housekeeping storage cupboards and trolleys containing cleaning fluids and supplies are stocked and kept locked at all times.

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o To ensure chemical supplies are available and order new stock where required

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o To order bedding and towels etc. as and when required

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o To ensure that all cleaning equipment and materials are not left unattended.

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o To ensure that all soap and hand gel dispensers are refilled when necessary.

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o To ensure adequate supply of hand towels and toilet rolls at all times

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o To clean areas in line with the cleaning schedule.

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o To keep all records of domestic work completed in the appropriate book or document each shift.

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o To ensure the laundry is functioning efficiently and is meeting the needs of the service and its clients to a professional high standard.

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o To formulate and manage the rota for housekeeping staff to ensure adequate cover to facilitate the needs of the service.

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o To assist the housekeeping team in their duties in the event of unplanned absences or busy periods.

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o Work with the Ward Managers to ensure the cleaning schedules are robust and effective and provide maximum support with minimal disruption to the patients.

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o To provide line management for housekeeping staff as per supervision planner.

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o To facilitate annual appraisals and action needs identified.

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• Maintain an awareness of the Health and Safety requirements and ensure COSSH documentation is accurately maintained.
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o To monitor and manage cleaning equipment to ensure they are safe and functional.

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o Monitor and maintain appropriate stock of PPE.

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Maintenance

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· Through the Maintenance Supervisor ensure all routine maintenance work and general repair work is carried out in a timely manner

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· Monitor and ensure wall required checks are carried out and the documentation is correctly

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· Monitor and maintain the maintenance log to ensure tasks identified are addressed in a timely manner and prioritised appropriately.

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· Ensure all required certification is in place at the due time

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· Ensure vehicles are being maintained to an acceptable standard and paperwork is being completed correctly

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· Ensure maintenance on-call is in in place and working effectively

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