Operations Manager

Operations Manager

Location: Hampshire/Dorset areaSalary: £55,000 - £60,000Hours: Monday to Friday, 8:30am to 5:30pm (Office Based)

A growing, customer-focused business operating within an installation-led environment is seeking an experienced Operations Manager to join its senior leadership team.

This is a newly created role designed to bridge the gap between the Operations Director and the wider operational function, providing hands-on leadership across installation delivery, customer experience, operational performance, and continuous improvement.

This is an excellent opportunity for a strong operational leader who thrives in a fast-paced environment and enjoys driving both people performance and business efficiency.

The Role

Reporting into the Operations Director, you will take ownership of the operational delivery function, overseeing multiple teams and ensuring exceptional service throughout the customer journey.

Responsibilities will include:

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• Leading operational delivery across installation and survey teams
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• Managing Installation Managers and providing oversight across wider operational functions
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• Ensuring capacity planning, resource allocation and service delivery targets are achieved
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• Taking ownership of customer complaints and escalated service issues
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• Driving operational KPIs, reporting and performance improvements
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• Delivering effective people management, coaching and performance accountability
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• Identifying and implementing process improvement initiatives
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• Supporting Health & Safety compliance through audits and site visits
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• Monitoring operational costs and supporting efficiency improvements
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• Producing regular management information and performance reports for senior leadership
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About You

To be successful in this role, you will have:

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• Proven experience in an Operations Manager or similar leadership position
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• Experience managing multiple departments or operational functions simultaneously
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• Strong people management and leadership capability
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• Experience leading teams through performance improvement and change
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• Strong analytical and reporting skills with ownership of operational KPIs
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• A customer-centric approach with excellent problem-solving ability
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• Commercial awareness and sound decision-making skills
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• The resilience to operate effectively within a demanding environment
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What's on Offer

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• Opportunity to join a well-established and growing business
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• A newly created position with genuine scope to influence operational strategy
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• Private healthcare following probation
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• Christmas shutdown
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• Bank holidays
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• Additional annual leave entitlement in line with company policy
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• Long-term career development opportunities
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Interested?

If you are an experienced Operations Manager with a track record of leading high-performing operational teams and driving service excellence, we would be interested in hearing from you.