User Researcher - SFIA 4

User Researcher Rate: £530/day Inside IR35 Duration: 3 months initially Clearance: Active SC required Role Overview We are looking for an experienced User Researcher to support the delivery of digital services within a complex Home Office environment. The role will sit within a multidisciplinary delivery team, conducting research to understand user needs, behaviours and pain points and using those findings to shape the design and development of services. The successful candidate may support a number of service areas, including Digital Notebooks, Manage Appointment Booking, and Restoring Order & Control Key Responsibilities * Plan and conduct user research across digital services and products * Identify user needs, behaviours, pain points and opportunities for improvement * Design and deliver qualitative and quantitative research activities, including interviews, usability testing, workshops and contextual research * Analyse research findings and translate them into clear, actionable insights * Work closely with Service Designers, Interaction Designers, Product Managers, Business Analysts and delivery teams * Support iterative design and development by testing concepts, prototypes and live services with users * Present research findings clearly to delivery teams and senior stakeholders * Ensure research considers accessibility and the needs of users with different levels of digital capability * Maintain research artefacts and contribute to the wider evidence base across the programme Skills & Experience * Strong experience as a User Researcher within digital or technology programmes * Experience planning, conducting and analysing user research independently * Strong understanding of user-centred design and Agile delivery * Experience working within multidisciplinary teams * Confident conducting usability testing, interviews and other research methods * Ability to turn complex research findings into clear insights and recommendations * Strong stakeholder engagement and communication skills * Experience working with sensitive, complex or high-profile services would be beneficial * Previous Home Office, Central Government or GDS experience would be advantageous * Understanding of the GDS Service Standard and accessibility requirements would be beneficial Active SC clearance is required for this role