Front Office Manager

About Moxy

At Moxy, we don’t do ordinary. We’re bold, stylish, and unapologetically playful. Our vibe? Vibrant stays, buzzing social scenes, and unforgettable guest experiences.

Right in the heart of Belfast City, our Moxy is shaking up the scene — and we’re looking for a Front Office Manager who’s ready to lead the energy, own the guest journey, and bring serious personality to the front desk.

Your Mission

You’re the leader of the lobby, the driver of the vibe, and the force behind an unforgettable guest experience. Confident, energetic, and people-first, you’ll lead from the front — inspiring your team, owning operations, and making sure every guest interaction feels effortless, fun, and distinctly Moxy.

What You’ll Be Doing

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• Leading the Vibe – You’ll take charge of the front desk and lobby, setting the tone for service, energy, and guest experience every single day.
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• Owning the Guest Journey – From check-in to check-out, you’ll ensure every touchpoint is smooth, personal, and memorable.
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• Managing the Team – Lead, coach, and develop a high-energy front office team, building a culture that’s confident, capable, and guest-obsessed.
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• Running the Operation – Oversee daily front office operations including scheduling, arrivals, departures, and service delivery.
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• Handling the Big Moments – Take ownership of guest feedback and escalations, turning challenges into standout experiences.
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• Driving Performance – Maximise room revenue through upselling, smart inventory management, and strong commercial awareness.
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• MOXY Hybrid Energy – Embrace the Moxy way of working, where front desk meets bar — supporting the social hub and keeping the atmosphere buzzing.
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• Connecting the Crew – Work closely with Housekeeping, Maintenance, and the wider team to keep everything running seamlessly.
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• Stepping Up – Act as Manager on Duty when required, leading the hotel with confidence and accountability.
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What We’re Looking For

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• Previous experience in a Front Office Manager within a hotel
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• A natural leader — confident, motivating, and hands-on
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• A people person who thrives on creating memorable guest experiences
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• Strong communication skills and the ability to lead from the front
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• Commercial awareness with a focus on performance and results
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• Ability to multitask and stay cool in a fast-paced environment
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• Comfortable with hotel systems and operations
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• A true Moxy personality — bold, energetic, and full of character
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What’s In It For You

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• Hotel discounts across The MHL Hotel Collection
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• Discounts across the Marriott portfolio
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• Opportunities for career progression within a global brand
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• A vibrant, sociable workplace where no day is the same
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• The chance to lead the front office of one of Belfast’s most exciting hotels
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If you’re ready to lead from the front, bring the energy, and make every stay unforgettable — we want to hear from you.

Apply now and bring your Moxy magic to the team!

Due to the high volume of applications received, we regret that we are only able to contact candidates whose experience and profile closely match the requirements of the role. We sincerely thank all applicants for their interest and for taking the time to apply.