Customer Service Executive

Job Description:

About the Role:

We’re looking for enthusiastic and professional individuals to join our Client Services team on a 7-month fixed-term contract. You’ll be supporting customers over the phone and by email, ensuring they receive an excellent standard of service and clear communication.

This role is all about providing quality, not quantity — taking the time to listen, understand, and resolve each query carefully.

Key Responsibilities:

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• Handle incoming calls, emails, and video queries from customers in a professional and friendly manner
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• Take ownership of each enquiry, ensuring it’s resolved fully and promptly
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• Update and maintain accurate client records and follow up on outstanding actions
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• Work closely with other teams to deliver a smooth and positive experience for customers
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• Stay informed on company updates to ensure accurate communication
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About You:

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• Confident communicator with excellent listening and problem-solving skills
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• Strong attention to detail and ability to manage multiple cases at once
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• Comfortable using technology and customer management systems
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• Positive, proactive, and focused on delivering great outcomes for customers
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• Previous customer service or call-handling experience preferred
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What’s in it for You:

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• End of contract bonus (paid upon successful completion of the term)
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• Regular performance incentives throughout your contract
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• Supportive and friendly team environment
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• Full training provided and opportunities for long-term employment
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Job Type: Fixed term contract

Work Location: In person

Job Type: Fixed term contract

Contract length: 7 months - potential perm offer to follow

Benefits:

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• Company events
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• On-site parking
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• Referral programme
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• Transport links
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