HR / People Team Lead

HR Team Lead - People Services | 6-Month Contract | Glasgow (Hybrid – 2 days/week)

We're looking for an experienced HR Services Team Leader to lead a high-performing People Services team.

This is a fantastic opportunity for someone with HR Services experience who can balance exceptional service delivery with strong people leadership in a fast-paced environment.

The role:

\n
• Lead, coach and develop a team of around 6 HR Advisors and Administrators.
\n
• Oversee the delivery of end-to-end HR services across the employee lifecycle, including payroll support, employee relations guidance and HR administration.
\n
• Ensure service levels, SLAs and customer experience standards are consistently achieved.
\n
• Manage escalations, monitor team workloads, identify service risks and drive continuous process improvements.
\n
• Produce reporting and MI, working closely with stakeholders to support key HR initiatives and organisational change.
\n

We're looking for someone with:

\n
• Previous experience leading teams within an HR Services or People Services environment.
\n
• Strong knowledge of HR policies, employment legislation and employee lifecycle processes.
\n
• Experience managing service delivery against KPIs and SLAs.
\n
• Confidence handling complex HR queries and stakeholder escalations.
\n
• Strong HR systems, reporting and data analysis skills.
\n
• CIPD qualification (or equivalent).
\n