Guest Relations Executive, Luxury Country Hotel, West Dorset

Oplu is leading the search for a Guest Relations Executive to join the Front of House team at a distinguished luxury country hotel and retreat in West Dorset.

This is a hands-on, high-touch guest experience role covering Reception, Marketing, Hospitality, and event support. The successful candidate will lead the daily morning meeting, coordinate VIP and Media / PR trips, and act as the guest's primary point of contact across every department.

The role

- Warm, personalised guest arrival, orientation, and departure

- Mews profile management, guest preferences, and post-stay follow-up

- Complaint and incident handling with discretion

- Daily morning meeting leadership across all departments

- On-the-day management of VIP stays, live events, and Media / PR trips

- On-site F&B service support

- Children's activity programming and seasonal events

The brief

- Boutique or luxury hotel, country house, or private members' club background

- Excellent guest-facing communication and presentation

- Mews (or comparable PMS) fluency, POS, digital booking platforms

- Basic Food Hygiene, HACCP, First Aid at Work, Fire Safety, Personal Alcohol Licence

- Full driving licence and own car

- Flexible shift pattern including evenings, weekends, and holidays

- Right to live and work in the UK

Compensation: £30,000-£35,000 per annum (dependent on experience). Staff accommodation available in nearby Bridport.