Service Advisor

Service Advisor – Automotive (KIA)

Full Time – Permanent

Location: KIA/ Nissan, Cambridge or Duxford

Hours: Monday - Friday 8:00 am - 6:00 pm and 1 in 3 Saturdays 8:00 am - 1:00 pm

Salary: £30-33k OTE per annum (negotiable depending on experience)

Grainger Motor Group is proud to have been certified as a Great Place to Work for 2025

Why work for us?

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• Friendly, modern work environment
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• Competitive pay + training
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• Staff Discount
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• Well being support
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• Staff events
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• Career progression in a trusted dealer group
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• Deliver great service, build real customer relationships
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• Open door policy
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What You’ll Be Doing

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• Welcoming customers and managing their service journey with a friendly, customer-first approach.
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• Creating clear and accurate job cards and invoices, ensuring transparency at all times.
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• Working closely with the workshop controller, parts team, and service manager to deliver smooth, high-quality service experiences.
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• Updating vehicle details, service history, and managing requests via 1Link to maintain accurate records.
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• Liaising confidently with leasing companies and retail customers to gain work approvals.
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• Identifying upsell opportunities that benefit both the customer and the department.
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• Spotting areas for improvement to help us continuously enhance our service standards.
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What We’re Looking For

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• Customer Service experience and good understanding of how to meet customers needs.
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• Strong IT skills, with the ability to learn new systems quickly.
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• A proactive, solutions-focused mindset.
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• Genuine passion for customer service and relationship-building.
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• Experience selling or promoting additional services in a service environment.
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• Excellent communication skills, both written and verbal.
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• Previous experience as a Service Advisor or in a similar customer-facing automotive role.
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• A positive, self-motivated attitude and the ability to thrive in a busy dealership environment.
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• A full UK driving license. (Essential)
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If you are interested in learning more about this position, then please apply now.