Operations Manager - Cotswolds Designer Outlet

Are you a proactive Operations Manager ready to lead a premium retail destination? We’re looking for a driven professional to take ownership of day-to-day operations, ensuring a safe, efficient, and exceptional environment for visitors, retailers, and partners.

About the Role

You’ll lead all aspects of operations and facilities management, from health & safety compliance to supplier performance—playing a key role in delivering a first-class customer experience across the Centre.

Key Responsibilities

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• Lead the daily operation of the Centre, ensuring safety, security, and presentation excellence
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• Oversee facilities services including maintenance, security, cleaning, waste, landscaping & guest services
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• Manage Health, Safety & Environmental compliance in line with UK regulations
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• Monitor and improve service delivery through supplier and contract management
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• Own the Emergency Plan and respond to incidents when required
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• Support retailer relationships and deputise for the Centre Manager
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• Manage contractor processes including permits, RAMS, and compliance
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• Contribute to projects, development works, and ESG initiatives
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What We’re Looking For

Experience & Skills

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• Proven background in operations, retail, or shopping centre management
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• Strong leadership experience in a customer-facing environment
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• Knowledge of health & safety legislation and compliance
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• Experience managing budgets, suppliers, and performance metrics
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• Excellent organisation, communication, and problem-solving skills
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Qualifications

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• A-level (or equivalent) essential
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• Management qualification or relevant experience
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• Proficient in Microsoft Office
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Desirable

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• IOSH or Health & Safety qualification
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• Experience in an outlet or retail environment
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• Sustainability / ESG knowledge
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• Experience delivering operational improvement projects
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You’ll Be

'14; Customer-focused and commercially aware

'14; A strong leader who motivates and develops teams

'14; Resilient, adaptable, and highly organised

'14; Driven to continuously improve and raise standards

Be part of a team shaping a vibrant retail destination. This is your chance to make a real impact—driving operational excellence and delivering outstanding experiences every day. If this sounds like the role for you, please send your CV to [email protected]